---
title: "Support for your Dancer Mirror practice | Dancer Mirror"
description: "Help when a Dancer Mirror session will not start, the picture is black, or a purchase needs a look. Support is by email. The stores handle payment."
canonical_url: "https://dancermirror.com/support"
md_url: "https://dancermirror.com/support.md"
last_updated: "2026-10-01"
status: published
---
Support

# Start with the session boundary

Most mirror issues narrow down to platform path, consent, source policy, or protected content.

## Troubleshooting checklist

1. Confirm the platform path Android live mirror needs Android 14 or newer with app-scoped screen sharing is required for the live mirror path. iOS needs a local movie you can import.
2. Begin a new sharing session (Android) Fresh user consent is required whenever a screen-sharing session starts.
3. Check the source app or file For live mirror, the source app must permit screen sharing. For import practice, confirm the movie decodes on your device.
4. Treat black content as a protection signal Protected content may appear black when an app prevents screen sharing.

## Safe diagnostic details

A device model, operating-system build, and whether the whole frame or only one region appears black are usually enough to begin diagnosis.

Do not send sensitive screenshots, screen recordings, or source-app content.

Related: [compatibility](https://dancermirror.com/compatibility) · [protected content](https://dancermirror.com/protected-content)

## Contact us

Dancer Mirror is a brand of HousingStreet Marketing and Consulting Pvt. Ltd.

Registered legal name: **HOUSINGSTREET MARKETING AND CONSULTING PRIVATE LIMITED**

Email [help@dancermirror.com](mailto:help@dancermirror.com). Support is email-only. We aim to reply within two business days.

Full company details: [Contact us](https://dancermirror.com/contact) · [About us](https://dancermirror.com/about)

Accounts cover entitlement and promo help only. Capture frames are never part of support uploads—dancer mirror captures no audio, makes no recording, and uploads no frames.